Contact

Effective Date: September 22, 2025

1. Who We Are
This website, https://www.prontoitalian.com/ ("Site"), is operated by Pronto Italian ("we," "us," or "our"). We are the data controller responsible for your information. This policy explains how we collect, use, and protect your personal data.

2. Information We Collect
We collect information in two ways:
A) Information You Voluntarily Provide: When you use our contact form, we collect the "name," "email address," "self test results," and "message content" you provide.
B) Information We Collect Automatically (Log Files & Analytics): Like most websites, our servers and security services (Cloudflare) automatically collect technical information. This may include your IP address, browser type, operating system, and the date and time of your visit. We use this anonymous data to maintain the security and performance of our website. We do not use third-party trackers like Google Analytics.

3. How We Use Your Information
We use your information for the following specific purposes:
To Respond to You: We use the name, email, and message you provide only to respond to your inquiry. We do not use this information for marketing or newsletters.
To Maintain Our Site: We use automated technical data to protect our site from spam, analyze traffic trends, and ensure the website is working correctly.

4. How We Store and Share Your Information
We do not sell, rent, or trade your personal information.
Email Submissions: Your contact form submissions are sent to our email inbox, which is managed and protected by Google (Gmail). Your data is processed by Google as our email provider for the sole purpose of delivering and storing that email.
Analytics Data: Anonymous technical data is processed by our web host and Cloudflare for security and performance analysis.

5. Data Retention
We will only keep your personal information (name, email, message) for as long as it is necessary to fulfill the purpose for which it was collected (i.e., to respond to your inquiry and resolve the conversation).

6. Your Data Rights
You have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal data from our records.
To exercise any of these rights, please contact us at gloria@prontoitalian.com.

7. Data Security
We take reasonable technical and administrative steps to protect your information. Your submission is protected by our email provider (Google), and our site is secured by Cloudflare. However, please be aware that no method of transmission over the Internet is 100% secure.

8. Children's Privacy
This website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Links to Other Websites
Our website may contain links to other websites. If you click on a third-party link, you will be directed to that site. We are not responsible for the privacy practices or content of these other sites.

10. International Data Transfer
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, or country, where the data protection laws may differ. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. "Do Not Track" Signals
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

12. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

13. Contact Us
If you have any questions about this Privacy Policy, please contact us at gloria@prontoitalian.com.

Effective Date: September 22, 2025

Welcome to Pronto Italian! These Terms of Service ("Terms") govern your use of the website https://www.prontoitalian.com/ ("Site") and the online Italian language services provided by Gloria ("we," "us," or "our").

By accessing the Site, scheduling a lesson, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.

1. Services
We provide personalized online Italian language lessons, a placement test, and related educational materials ("Services"). The online placement test is designed to provide a provisional estimate of your Italian language proficiency level. This result is for informational and placement purposes only and does not constitute a formal or official certification of language ability.

2. Lesson Booking and Payments
- Booking: Lessons must be scheduled and booked in advance through the contact methods provided on our Site.
- Payment: Payment for all lessons and lesson packages is due at the time of booking. All prices are listed in USD unless otherwise specified.

3. Cancellation, Rescheduling, and Refund Policy
We understand that schedules can change. Our policy is designed to be fair to both students and our instructor.
- Cancellation/Rescheduling by Student: To cancel or reschedule a lesson without penalty, students must provide at least 48 hours' advance notice. If notice is given less than 48 hours before the scheduled time, the lesson will be considered forfeited and charged in full.
- "No-Show" Policy: If a student does not attend a scheduled lesson without any prior notice, the lesson will be considered a "no-show" and will be forfeited and charged in full.
- Cancellation by Teacher: In the rare event that we must cancel a scheduled lesson, we will notify the student as soon as possible. The lesson will be rescheduled at a mutually convenient time at no additional cost to the student, or a full credit for that lesson will be provided.
- Refunds for Packages: Unused lessons in a package are valid for one year from the date of purchase. After one year, any remaining lesson credits expire and are non-refundable.

4. User Conduct
All students are expected to conduct themselves in a respectful and appropriate manner during lessons. We reserve the right to terminate any lesson and refuse future services to any user who engages in abusive, disrespectful, or otherwise inappropriate behavior, without a refund.

5. Intellectual Property
All content on this Site, including the placement test, text, graphics, logos, and lesson materials provided to you, is the exclusive property of Pronto Italian. You may not copy, reproduce, distribute, or create derivative works from our content without our express written permission.

6. Disclaimers and Limitation of Liability
The Services are provided on an "as is" and "as available" basis. While we strive to provide a high-quality learning experience, we make no warranties regarding the outcomes of your language learning. To the fullest extent permitted by law, Pronto Italian shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Site or Services.

7. Governing Law
These Terms shall be governed and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions.

8. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Effective Date" at the top. Your continued use of the Site or Services after any such change constitutes your acceptance of the new Terms.

9. Contact Us
If you have any questions about these Terms of Service, please contact us at gloria@prontoitalian.com.